Refund conditions & norms

Policies & Rules For Cash Back

The money will be refunded only if the complaint date is within 15 days from the delivery date.

If the complaint is filed after 15 days, the customer would be charged 30% for minor rework and 50% for proofreading and voice modulation changes.

First, our team double-checks the file to improve quality and then it is cross checked with the refund application.

The client is asked to submit a copy of his file. Now, the request for cash back is valid only if the file does not meet our standards even after proofreading it.

The turnaround time starts only upon the completion of the payment, and not from the time of file upload

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